Privacy Policy

1. We Respect Your Privacy
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CoreFibre Pty Ltd is committed to protecting the privacy of our customers, residents, and website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with us or visit www.corefibre.com.au.

Personal information means information or an opinion about an identifiable individual.

2. What Personal Information

We Collect CoreFibre may collect personal information that you provide directly to us or through your use of our website or services. This may include:
- name, phone number, address and email address- service and account details*
- preferences and communication selections
- feedback, enquiries or support requests
- billing details and payment information where required

We may also collect additional information when you:
- update or request changes to your service
- respond to surveys or promotions
- communicate with our support team
- provide information about your business or household needs You may also choose to provide other information while interacting with us.

3. How We Collect and Use Personal Information

We collect personal information in various ways, including:
- online forms and sign-up pages
- emails, phone calls or written correspondence
- customer onboarding and service activation
- interactions with our website CoreFibre may use your personal information to:
- deliver and manage our services*
- provide updates, notices and support
- improve our products and customer experience
- notify you about new services and opportunities
- respond to enquiries and resolve issues

We may contact you via email, phone, SMS or mail.

4. Disclosure of Personal Information

We may disclose personal information to:
- employees and authorised personnel
- professional advisers, insurers and contractors
- suppliers or service partners assisting in service deliveryPersonal information is only shared where reasonably necessary for business purposes or as permitted under this Policy.

We may also disclose information where required by:
- law or regulation
- court order, warrant or subpoena
- law enforcement or regulatory authorities If CoreFibre undergoes a change in ownership or transfers business assets, personal information may be transferred where legally permitted and subject to confidentiality.

Where personal information is shared with third parties, we will request that they handle your information in accordance with this Policy.  

5. Overseas Disclosure

Some information may be processed or stored by service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that those providers comply with privacy obligations equivalent to the Australian Privacy Principles.

6. Security of Personal Information

CoreFibre takes reasonable steps to protect the information you provide from:
- misuse and interference
- loss
- unauthorised access, modification or disclosure

We use appropriate physical, electronic and management safeguards. However, no data transmission over the internet can be guaranteed as fully secure. Information is provided at your own risk.

7. Access and Correction

You may request access to personal information we hold about you in accordance with the Privacy Act 1988 (Cth).

If you believe your information is:
- inaccurate
- out of date
- incomplete
- irrelevant
- misleading you may request that it be corrected.

Please contact us at: service@corefibre.com.au

‍A small administrative fee may apply. In limited circumstances, we may refuse access as permitted under the Privacy Act.

8. Complaints

If you have concerns about how we handle your personal information, please contact us in writing:
CoreFibre Pty Ltd Unit B1 8 rogers Street, Port Melbourne, VIC, 3207.

We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):www.oaic.gov.au  

9. Changes to This Policy

CoreFibre may update this Privacy Policy from time to time. Any changes will take effect once published onwww.corefibre.com.au.We encourage you to review this page periodically.

10. Website Information
10.1 Website visits
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When you visit www.corefibre.com.au, we may collect non-identifying information such as:
- browser type and operating system
- pages viewed and time spent- website visited before arriving at our site

This information helps us analyse and improve our website performance.

10.2 Cookies

We may use cookies to:
- recognise returning visitors
- improve website functionality
- analyse traffic patterns
- display relevant advertising via third-party platforms (e.g., Google)

Most browsers accept cookies automatically. You may disable cookies in your browser settings, however some website features may not function as intended.

10.3 Third-party links

Our website may contain links to external sites. CoreFibre is not responsible for the privacy practices of third-party websites.We recommend reviewing the privacy policies of any site you visit.